Should You Outsource Your Office Management Duties?
Are you a business owner who is looking to bring order to your office? If you are, do you currently have an office manager? If not, your first thought may be to hire one. Before deciding to hire an in-house office manager, you may want to consider outsourcing your office management duties. A large number of business owners, just like you, have used outsourcing as a way to limit their business expenses.
Although outsourcing is a way for many business owners to save money, it is important to remember that outsourcing isn’t right for every business. For that reason, there are a number of important factors to first take into consideration. Before examining those factors, it is important to ensure that you have a clear idea of exactly what outsourcing entails. Outsourcing involves having certain duties performed by an offsite worker. This worker is usually self-employed or employed by a company that specializes in outsourcing, such as a call center.
As previously stated, there are a number of factors that you will want to take into consideration, when deciding if outsourcing your office management duties is right for you and your business. One of those factors is the duties that will need to be performed. While a number of office management tasks, such as the answering of telephone calls, the scheduling of appointments, or the processing of payments, can be performed by an offsite, outsourced worker, not all tasks can be. If you are looking for an office manager to bring order to your office, in terms of supervision, this is not something that can effectively be done from an offsite location.
Pay is another important factor to take into consideration, when determining if you should outsource your office management tasks. How much are you willing to pay an outsourced office manager? Better yet, can you find an individual or company who is willing to work from the amount that you are willing to pay? If not, it may be best to simply hire an in-house office manager. If you are concerned with the cost of doing so, however, you may want to examine your current workforce. This is ideal if you employ a number of office workers. You could consider adding the title of supervisor to one of your employees for a small, but reasonable, increase in pay.
Location is another important factor to take into consideration, when examining outsourcing. Many business owners turn to other countries, outside of the United States, for outsourcing. India is a popular choice, as workers are willing to work for a lot less money. This approach is fine, but it is important to keep your clients in mind. Should you choose to hire an outsourced worker from another country, make sure that they have a clear understanding of the English language, both verbally and in print. This is important as you could put your business at risk if your customers cannot understand those that they are seeking assistance from.
Contracts are another one of the many factors that you should examine, when trying to determine if you should outsource some of your office management tasks and duties. After a close examination, you will find that many outsourcing companies require the signing of a contract. Although this is fine to do, it is important to know what you are getting. You should search for those who give you a trial period, even if you must pay for that period. You should never sign a long-term outsourcing contract without first making sure the company or individual in question is right for you and your business.
The above mentioned factors are just a few of the many factors that you will want to take into consideration, before officially making an office management decision. Whether you decide to outsource your office management tasks or hire an in-house office manager, you can take comfort in knowing that the decision you made was a well informed one.